Hollard drives customer-centric transformation and AI innovation.
Leading South African insurer Hollard used OutSystems to modernise back-office operations, unify customer data, streamline internal workflows and introduce AI-powered email triage into customer service processes.
Bringing agility to back-office operations.
Hollard wanted to elevate its customer-centric strategy by modernising internal systems developed across different business areas and acquisitions.
The organisation needed a platform that could integrate disparate systems, accelerate development and support more connected internal processes for a seamless customer journey.
Faster development, significant savings and a future with AI.
OutSystems helped Hollard reduce dependency on expensive legacy systems, streamline internal operations and improve the way staff deliver connected customer experiences.
By embedding generative AI into its operations workflow system, Hollard reduced manual effort and improved email categorisation and routing performance.
A modern OutSystems backbone for integrated workflows.
Hollard chose OutSystems to modernise back-office operations, starting with a small team and scaling delivery over time.
- Customer Launchpad: A Customer 360 platform that aggregates data from disparate back-office systems and gives more than 150 employees a unified customer view.
- Operations workflow and email routing: A new workflow system that replaced an outdated system and introduced AI-powered classification and routing of email requests.
- Broker onboarding portal: A workflow system that tracks onboarding documents and accelerates the activation of new brokers.
- Sales and claims platforms: Customer-facing and internal systems that support quotations, sign-ups, claims intake and claims administration.
“OutSystems became our tool to modernize the back-office and helped us harmonize processes.”
Ready to modernise what your enterprise already runs?
Start with a focused platform review, or explore the OutSystems platform directly. We’ll help you identify where modern applications, workflow orchestration and AI-enabled delivery can create practical enterprise value.