01 / SCOPE
A defined job
Choose a bounded task, an accountable process owner and one measure of success.
AI agents & agentic workflows
Move AI from promising pilot to governed work
An AI pilot creates value only when it performs a defined job in a real process—with trusted data, appropriate access, human oversight and cost controls. We identify suitable opportunities and design a credible route into production.
From AI opportunity to operational value
01
SelectOne defined task and outcome
02
ControlData, permissions and oversight
03
ProveMeasurable work in production
Governance built in across every stage
VALUE · ARCHITECTURE · SECURITY · DATA · DELIVERY · AI · COST
The decision before the technology
A successful demo is not yet a business result
The pressure is not only to prove that AI can perform a task. It is to show that the result can be trusted in live operations—without adding unmanaged risk, cost or another disconnected tool.
02 / CONNECT
Reliable context
Confirm the information, permissions and integrations the agent actually needs.
03 / APPROVE
Human accountability
Set clear approval points for sensitive decisions, low confidence and exceptions.
04 / ASSURE
Evidence and control
Test real scenarios; monitor quality, security, actions and running costs.
An illustrative operational journey
What a governed agentic workflow looks like
AI can help complete work across systems. The business still decides what agents are allowed to do and when a person must intervene.
Business request
A document, case or service request enters the process.
Bounded AI agent
Extracts, checks, classifies or recommends an action.
Decision boundary
Policy, permissions and confidence are checked.
Within approved limitsPermitted action
The workflow can continue under defined controls.
Exception or material decisionHuman review
An accountable person checks or approves the next step.
Existing applications and operations
Actions recorded · Performance monitored · Business owner accountable
OutSystems, when the fit is right
Connect AI to the work your business already runs
An AI agent performs a defined task. An agentic workflow coordinates agents, people and systems towards a business outcome.
The OutSystems Agentic Systems Platform, including Agent Workbench, enables teams to build, orchestrate, evaluate and govern AI agents within connected enterprise applications and workflows.
Explore OutSystems Agent Workbench
Part of the enterprise delivery route
AI capabilities with operational controls
Agent orchestrationEnterprise integrationsHuman reviewEvaluation & monitoringSecurity & lifecycle
A practical route to production
From experiment to operational capability
Decide what is worth automating before deciding how to build it. A successful first release must be safe, useful and measurable.
Assess
Agree the task, its value and the business owner.
Connect
Verify enterprise data, APIs and dependencies.
Control
Define permissions, guardrails and human review.
Validate
Test exceptions, accuracy, security and rollback.
Operate
Monitor live results, cost and continuous improvement.
Not every process needs an AI agent. Sometimes workflow automation or an application improvement is the more reliable choice.
Controls at every stage
Governance built in
Value, architecture, security, data, delivery, AI and cost are addressed from the first decision — not added as a final checkpoint before production.
01Value
02Architecture
03Security
04Data
05Delivery
06AI
07Cost
A real OutSystems experience
AI features embedded in a working digital experience
Agentic capability becomes useful when it is connected to the experience people actually use.
Customer example · OutSystems ONE
OutSystems ONE conference app
The event application brought together a Neo AI Concierge, AI features, session discovery and networking. The reported measures describe the overall event app experience.
2,300simultaneous active users
24%higher event-app engagement
Bring one priority, not another AI programme
Which AI opportunity could deliver a result you can trust?
Start with one process, one accountable owner and one meaningful measure. We can assess AI readiness, OutSystems fit, integration, oversight and the next credible delivery step.
Book an AI Readiness Consult