Field teams lack the full picture
Work orders, site information and inspection records sit in different places, leaving crews dependent on manual updates.
Energy & Utilities
Modernise essential operations. Protect service continuity.
Your teams are accountable for reliable service, safe field operations and visible results — even when critical work is spread across ageing applications and disconnected systems. ExoSystems powered by Indigo helps energy and utility enterprises turn those operational priorities into connected, governed solutions on the OutSystems Agentic Systems Platform.
Recognised OutSystems Partner Capability
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Enterprise experience across financial services, telecommunications, healthcare, retail, logistics, manufacturing, energy and utilities, and insurance.
The operational pressure
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When the work is critical, disconnected systems are more than an inconvenience.
An operational problem rarely sits in one application. It appears in missed hand-offs, repeat data entry, delayed field updates and customers chasing answers. The cost is not just time — it is less confidence in what will be delivered and when.
Asset information is difficult to act on
Maintenance history, asset condition and follow-up tasks are hard to connect into one dependable process.
Customers wait for answers
Service requests, applications and status updates cross multiple teams before anyone can provide a clear response.
Change carries operational risk
Every new application or integration must be weighed against continuity, security, support and the systems already running.
The starting point is not another transformation programme. It is one visible operational constraint and a credible route to improving it without destabilising live services.
High-value use cases
01 / Asset operations
02 / Customer experience
03 / Field workforce
04 / Service coordination
05 / Modernisation
06 / Governed AI
Start where better information and faster hand-offs make a measurable difference.
From electricity and water utilities to energy producers and service operators, these are practical application and workflow opportunities — selected around your existing estate and the outcome that matters.
Field asset inspection and maintenance
Connect inspections, condition records, work orders and maintenance follow-up — including mobile workflows where they fit the field environment.
Measure: inspection turnaround and work-order completion.
Customer and partner self-service
Make service applications, account enquiries, requests and status updates easier to submit, track and resolve across back-office systems.
Measure: request resolution and self-service completion.
Connected workforce and safety workflows
Support crews with accessible instructions, job records, checklists, approvals and auditable completion evidence.
Measure: administrative time and workflow compliance.
Incident and service case visibility
Coordinate customer communication, internal cases and follow-up actions around operational events, without replacing critical operational control systems.
Measure: case ageing and hand-off delays.
Legacy application and integration renewal
Extend ERP, asset and customer systems, replace isolated legacy workflows selectively and create supportable new services around trusted records.
Measure: change lead time and manual rework.
AI assistance for defined operational tasks
Evaluate bounded uses such as knowledge retrieval, case summarisation and exception triage, with permission boundaries and human review.
Measure: staff handling time and review quality.
A practical boundary: Enterprise workflows can complement your operational technology; they should not bypass engineering controls, safety procedures or the systems responsible for real-time physical operations.
Technology that fits your estate
Build what the operation needs. Keep the systems it depends on.
The OutSystems Agentic Systems Platform provides a foundation for connected applications, workflows and governed AI capabilities. We assess platform fit, integration, identity, data access and lifecycle needs before recommending a production approach.
Existing enterprise and operational systems
ERP · Asset and maintenance management · GIS · Customer systems · Approved operational interfaces
OutSystems Agentic Systems Platform
Connect data and enterprise processes; build, test and evolve applications, workflows and eligible AI-enabled capabilities within an accountable delivery model.
Operational experiences teams can use
Field mobile apps · Asset and case workflows · Customer portals · Enterprise dashboards · Bounded AI assistance
Controls are considered throughout: architecture, security, data, testing, human oversight, cost and operational ownership.
OutSystems in energy and utilities
Evidence of working applications — not another roadmap.
A published OutSystems customer example shows how a utility organisation approached customer experience, mobility and legacy modernisation with working releases.
16 in 16
Applications delivered in 16 weeks during 2021
OutSystems customer story · Sarawak Energy
Customer access, field mobility and legacy renewal
Sarawak Energy used OutSystems to expand its customer portal, develop mobile field-service capability and start replacing siloed Lotus Notes applications. Its team delivered 16 new apps during a 16-week period in 2021.
Read the official Sarawak Energy case study ↗
A decision-ready starting point
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Your next investment should be explainable before it is built.
A credible first step gives operational leaders, technology teams and decision-makers the same view of the outcome, integration boundaries and proof required.
Name the operational result
Choose a specific delay, hand-off or service problem and the metric you need to improve.
Make constraints visible
Identify core-system dependencies, safety requirements, data access, approvals and operating ownership.
Define a first production outcome
Agree a bounded first release and how success, adoption and support will be measured.
A useful first conversation covers:
- The operational process or customer journey that needs attention.
- What cannot be disrupted, replaced or bypassed.
- The evidence that would make the next investment decision easier.
Move one priority forward
What needs to work better without interrupting what must keep running?
Bring us one energy or utilities operational priority — field work, customer service, asset visibility or legacy integration. We will discuss the outcome, the constraints and whether there is a practical path to a governed production solution.