Financial services · Banking & fintechCustomer requestOne clear starting point Identity & checksConnected controls Core systemsSecure integration Servicing & valueObservable outcomes
Make financial journeys simpler to deliver and run
Your customers expect a seamless experience. Your teams must deliver it across complex core systems, evolving requirements and strict controls. We help turn a defined banking or fintech priority into working digital capability — with measurable outcomes and accountable delivery.
Governance built in across every stageValue · Architecture · Security · Data · Delivery · AI · Cost
The operational constraint
Where are customers and teams getting stuck?
Banking journeys often fail between systems, decisions and teams — not at the customer-facing screen. Start with the friction you can measure.
Onboarding takes too many steps
Repeated information requests and manual reviews can delay account opening and customer activation.
- Unclear application status
- Repeated document requests
- Exception queues
Servicing is fragmented
Customers switch channels while employees search disconnected systems for a complete view.
- Disjointed digital channels
- Manual handovers
- Limited case visibility
Core integration slows change
Every new customer journey depends on legacy systems and integration resources already under pressure.
- Repeated integration effort
- Expensive change cycles
- Release dependencies
AI pilots cannot move safely
Promising use cases struggle to clear data, security, oversight or operating-model requirements.
- Unclear human approval points
- Data access questions
- Unproven business value
Priority use casesCustomer experience Operations Lending
Start with one financial journey that matters
We connect customer value to the integration, controls and operational ownership needed for production.
Digital onboarding & account opening
Connect applications, identity checks, document collection, approvals and status updates into a coherent journey.
Customer and employee servicing
Give servicing teams connected case workflows, clearer ownership and visibility across channels.
Loan origination and decision workflows
Improve application intake, eligibility checks and routing while keeping material lending decisions within approved controls.
The technology foundation
Build new capability without replacing everything that works
The OutSystems Agentic Systems Platform supports integrated applications, workflows and AI agents. The right route starts with your existing banking architecture — not a requirement to rebuild it.
Banking-ready innovation. Enterprise-grade decision making.
We assess platform suitability, APIs, identity, data permissions, deployment practices, cost and the operating controls your organisation needs. AI agents are considered for bounded, governed tasks with appropriate human review — not as a substitute for bank policies or accountable decisions.
A practical delivery route01 — Define 02 — Connect 03 — Deliver 04 — Prove
From friction to a defensible first release
A focused first step gives business, architecture, risk and finance a common basis for making the next decision.
Choose the outcome
Agree the journey owner, customer or operating measure and current baseline.
Map the dependencies
Assess integration, data, identity, approvals and existing systems.
Release with controls
Design and test a bounded production capability with clear support ownership.
Measure what changed
Review adoption, journey performance, exceptions and the next investment decision.
Relevant delivery evidenceIndigo delivery example · Fintech
Real financial workflows, not hypothetical capability
A relevant example is useful when its scope and provenance are clear.
MojaPay — connected wallet, agent and commission workflows
The delivery example describes a financial services solution connecting digital-wallet functionality, agent operations and commissions. The source material provides the solution scope, but no quantified business uplift.
For detailed project evidence and attribution, see our Proof page.For an independent banking example, see how Axos Bank uses OutSystems for modernisation and AI agents ↗.
Your next move
Which financial journey needs to work better?
You do not need a complete technical specification or platform decision to begin. Bring the operational problem, the result you want and the constraints you cannot ignore.