Insurance technology must support policyholders, brokers and operations while preserving continuity. We focus on the systems and workflows that create avoidable delay, manual effort or difficult change.
Your challenge is not a shortage of ideas. It is delivering the next improvement without introducing the next operational risk.
8 countries | 100+ consultants | 400+ certifications
Enterprise experience across financial services, telecommunications, healthcare, retail, logistics, manufacturing, energy and utilities, and insurance.
When a claim waits, a broker cannot act or a policyholder has to call for an update, the cost is more than operational. Confidence and service quality are on the line. Choose the friction you most need to remove.
Claims move between inboxes, assessors, service partners and core systems with too little end-to-end visibility.
Priority: clearer ownership, faster hand-offs and more visible claim status.
Customers want to submit documents, update details and see progress without repeating their story across channels.
Priority: useful self-service without weakening data protection or service.
Quotations, onboarding and document checks depend on manual chasing, slowing distribution and frustrating brokers.
Priority: easier collaboration and fewer avoidable delays.
Important improvements remain trapped behind legacy policy administration systems and competing change priorities.
Priority: modernise around what already works, with control over dependencies.
Choose a bounded workflow or customer journey. Agree the business outcome and controls, connect the necessary systems and release in manageable stages—with continuity and adoption measured from the start.
Identify one high-friction insurance journey and agree what measurable improvement looks like.
Map policy, claims, identity and data dependencies before choosing a delivery route.
Design access, testing, human approvals and auditability into the workflow.
Go live in stages, support users and measure operational results.
For insurance leaders, control is part of the outcome. Data handling, operational resilience, human oversight and release risk should be assessed before the first production commitment. Explore governance controls ↗
The OutSystems Agentic Systems Platform helps connect insurance applications, workflows, data and AI agents around the systems you already rely on. We assess platform fit, integration, security and operating controls before recommending how to evolve what works and modernise what needs to change.
A free environment is for initial exploration; enterprise licensing, architecture, security and operating requirements should be evaluated separately before production use.
Relevant delivery experience matters when continuity is non-negotiable. These examples distinguish Indigo-delivered insurance solutions from wider OutSystems customer results.
An inflexible legacy insurance system was migrated to OutSystems 11, with reusable workflow and integration capability while operations continued.
workflow automation, with 20% lower total cost reported
See Indigo delivery evidence ↗A digital micro-insurance experience connected mobile policy access, payments and referrals with back-office processes on OutSystems 11.
active users, with +60% user retention reported
See Indigo delivery evidence ↗Published OutSystems customer case: connected back-office insurance workflows, claims administration and generative AI-assisted email triage.
workflow cases processed (as reported by OutSystems)
Read the published OutSystems story ↗Source and attribution: Bility / Pontis and MuviCare / Safeline are identified as Indigo delivery examples on the ExoSystems Proof page. Hollard is an OutSystems customer case study that credits delivery partner Linkit. Its technology result is not presented as ExoSystems or Indigo delivery. All reported results belong to the named engagements and are not guarantees of future performance.
Tell us where claims, servicing, distribution or core-system change is slowing you down. We will explore the outcome you need, the dependencies that matter and a credible first step into governed production.
