The disruption nobody owns
When a delivery changes course, teams struggle to see who must act, what has changed and whether the customer has been told.
Industries / Logistics & transportation
When a shipment slips, your systems should help you recover — not slow you down.
Your teams are accountable for deliveries, costs and customer promises. But when dispatch, warehouses, carriers and customer service work across disconnected systems, exceptions become expensive and progress is hard to prove. We help turn critical logistics workflows into connected, governed production solutions.
01 / CoordinateOrders, dispatch & partners
02 / RespondOperations & exceptions
03 / DeliverService, visibility & proof
Connected execution. Clear ownership. Operational control at every stage.
Recognised OutSystems partner capability
8 countries100+ consultants400+ certifications
Enterprise experience spanning logistics and transportation, financial services, telecommunications, healthcare, manufacturing, retail and more.
The operational pressure
01 / EXCEPTIONS
02 / VISIBILITY
03 / CAPACITY
04 / DELIVERY
Every hand-off adds risk when the next decision is invisible.
A late arrival is rarely just a transport problem. Disconnected information, manual workarounds and unclear ownership turn ordinary exceptions into delays customers notice.
Different teams, different answers
Dispatch, warehouse and customer service work from separate views of the same shipment, creating avoidable calls, rework and uncertainty.
Volume rises faster than systems adapt
Peak periods, new partners and changing routes expose manual processes that were never designed for the demand now placed on them.
Improvements stay in the backlog
Operations need a fix today, while development teams inherit complex integration dependencies and must keep business-critical systems running.
Logistics and transportation solutions
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Start where a connected workflow can change the outcome.
Choose one operational priority, connect the systems involved and measure the result. These are practical places to begin — not a requirement to replace your transport or warehouse estate.
Track, trace & customer updates
Connect status events and exceptions to clearer self-service visibility, notifications and support journeys.
Transport planning & dispatch
Bring planning, route changes, hand-offs and operational decisions into coordinated applications.
Warehouse & yard workflows
Reduce paper, duplicate entry and waiting points across receiving, movement, picking and release processes.
Driver & field mobility
Give mobile teams practical tools for task updates, scanning, proof of delivery and exception capture.
Partner & core-system integration
Connect ERP, customer, carrier and operational systems through defined interfaces instead of more silos.
AI-assisted exception handling
Assess bounded AI workflows for triage, information extraction and suggested actions — with human approval where needed.
The measure might be time to resolve an exception, visibility of shipment status, manual touches per order or delivery service reliability. Agree the baseline before building.
The technology foundation
Build the connection your operation needs. Keep control of the systems you trust.
The OutSystems Agentic Systems Platform provides a foundation for integrated enterprise applications, workflows and AI-enabled capabilities. ExoSystems powered by Indigo helps assess platform fit, integration, enterprise architecture and delivery — so new logistics capabilities can coexist with existing ERP, transport, warehouse and customer systems.
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Extend what exists
Put useful experiences and workflows around established core platforms rather than defaulting to replacement.
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Join the process
Connect people, operational events, data and system actions with clear integration boundaries.
03
Introduce AI responsibly
Evaluate AI assistance and agents only where the task, permissions, oversight and value are defined.
Architecture, security, data access, human oversight and ongoing support are designed into the production route, not left for the last approval.
Explore OutSystems Agentic Systems Platform fit
A practical route to production
Make one operational improvement work — then build on it.
We start with the delivery promise your team needs to keep, not with a platform feature list. Scope the first result narrowly enough to prove and govern.
01 / PRIORITISE
Choose the pressure point
Agree one journey, its owner and the operational number that needs to move.
02 / DESIGN
Map the real hand-offs
Confirm users, data, APIs, exceptions and coexistence with existing systems.
03 / DELIVER
Build with controls in place
Release and test an integrated workflow with clear permissions and support ownership.
04 / IMPROVE
Prove the result
Track adoption and agreed service measures, then sequence the next opportunity.
What should be clear before the first live release?
- Who owns the operational result and exceptions?
- Which transport, warehouse and ERP interfaces matter?
- What happens when data or connectivity fails?
- How will support, security and value be measured?
OutSystems customer stories
OutSystems customer story · Estafeta
Read the Estafeta case study
OutSystems customer story · DHL Supply Chain
Read the DHL case study
What connected logistics looks like in operation.
These published OutSystems ecosystem stories show what can happen when operational applications, integrations and delivery teams are joined around a specific need.
Respond to changing shipment demand without waiting for a new technology estate.
Mexican logistics provider Estafeta used web and mobile applications to connect track-and-trace, route planning, driver operations, SAP integrations and customer journeys. Its first customer app went live in 11 weeks.
11 weeksfirst customer app delivered
30+applications reported in the customer story
Give engineering teams time back for the work that matters.
DHL built mission-critical applications for pricing, risk and contracts. With support from Noesis, its AI agent helps engineers monitor logs, prioritise issues and respond to critical incidents.
5 daysto build the reported AI agent
1,640engineering hours saved annually, as reported
Figures relate to the organisations and project periods reported in the linked OutSystems customer stories; results depend on each operating environment.
Your next operational priority
Bring the delivery problem that needs a working answer.
Tell us where visibility breaks down, what the delay costs your operation and which systems must keep running. We will help assess a practical route to connected, governed delivery.
Try OutSystems independently, or speak with us about architecture, integration and an enterprise delivery priority.