01 / Fragmentation
One request, several systems
A booking, payment or itinerary change triggers manual hand-offs across channels, partners and back-office teams.
The cost: rework and slower service
Travel, leisure & entertainment
One guest journey. Too many disconnected systems.
Bookings change. Flights are disrupted. Guests need answers and event teams need to act. When services, staff and data are disconnected, customers feel the delay — and operations carry the cost. ExoSystems powered by Indigo helps turn priority journeys into connected, governed digital experiences that reach production.
01 · ExperienceFind the broken journey
02 · OperationsConnect the work behind it
03 · OutcomeDeliver and measure change
The operational challenge
Customers see one experience. Your teams work across many systems.
The pressure is not simply to launch another app. It is to give guests confidence, employees visibility and executives a reliable way to turn service investment into measurable operating value.
02 / Experience
Customers repeat themselves
Guests expect the same information online, at the venue and when speaking to staff. Disconnected records undermine trust.
The cost: friction at critical moments
03 / Operations
Exceptions consume the day
Disruptions, peaks and last-minute changes turn talented people into message chasers instead of service problem-solvers.
The cost: lost time and visibility
04 / Delivery
Digital ideas wait in the backlog
Customer expectations move faster than development capacity, while integration and approval requirements delay release.
The cost: opportunities left unrealised
Sector-specific opportunities
Fix the journey that matters most first
Different businesses have different pressure points. Start with one high-friction experience or operational workflow, connect the systems involved and establish how the result will be measured.
Airlines & transport operators
Respond to disruption with one operational view
Give operations teams the context they need when plans change.
- Flight, schedule and service alerts
- Cross-team disruption workflows
- Staff and customer notifications
Aim: clearer decisions and response
Hotels & hospitality
Make the guest experience feel connected
Bridge the gap between reservations, service and day-to-day operations.
- Booking and check-in journeys
- Guest requests and service recovery
- Integrated service and loyalty views
Aim: lower friction across the stay
Tourism & travel agencies
Scale personalisation without losing the human touch
Connect itinerary, supplier and booking work so advisors can focus on travellers.
- Travel planning and itinerary tools
- Partner and inventory integration
- Bounded AI-assisted research
Aim: more time for customer value
Events, venues & attractions
Keep the live experience moving
Connect ticketing, frontline teams and incident management when every minute counts.
- Booking and attendance portals
- On-site staff operations
- Guest issues and event workflows
Aim: smoother visitor operations
The platform & delivery foundation
A better experience should not create another technology silo
Build around the systems you already trust. Connect customer-facing applications, operational workflows and carefully chosen AI capabilities — with security, ownership and lifecycle thinking designed in.
Powered by the OutSystems Agentic Systems Platform
ExoSystems helps technology and business teams assess platform fit, design integration into their existing estate and deliver connected applications and workflows. Where AI is useful, we start with defined tasks, reliable data access and appropriate human oversight.
Keep what works
Respect reservation, booking, CRM, finance and other systems of record.
Connect the journey
Link portals, mobile experiences, frontline workflows, APIs and operational data.
Operate with confidence
Plan testing, access controls, support, monitoring and iterative releases.
Platform suitability depends on your architecture, integrations, governance requirements and the outcome you need. We help you evaluate those trade-offs before committing.
Proof in the travel ecosystem
What connected operations look like in practice
These published OutSystems customer stories show outcomes from relevant travel businesses. Each card links to the original case study and identifies the delivery context.
Travel agency · Customer story
TravelEssence: personalise journeys at scale
20%
reported annual revenue growth
TravelEssence connected customer information, bookings and itinerary workflows through a unified core system, then began introducing specialised AI agents for travel planning.
OutSystems case study · Initially supported by delivery partner Creetion.
Read TravelEssence story ↗Airline · Customer story
Scoot: coordinate flight disruptions
90%
reported increase in data visibility
Scoot's Virtual Operations Command Center improved coordination and notifications when disruptions affected aircraft, teams and travellers.
OutSystems case study · Application built by Scoot's internal IT team.
Read Scoot story ↗Flight operations · Customer story
TAP: give flight dispatchers one view
100%
reported officer adoption
A flight dispatch control centre combined operational events, messages and priorities, helping staff focus on the decisions needed before departure.
OutSystems case study · Flight Dispatch Control Center delivered by Megasis (TAP Group).
Read TAP story ↗These results describe the named customers' projects and are not presented as ExoSystems or Indigo project results. Source details and dates are available in the linked OutSystems case studies.
A lower-risk starting point
Start with one journey you can improve and prove
A credible starting point need not be a wholesale replacement. Define the operational outcome, understand the integration and control needs, and shape a first release your teams can run and improve.
Choose the friction
Identify a guest or operational journey with clear ownership and a measurable baseline, such as exception turnaround or time spent coordinating changes.
Design the connected release
Agree the minimum working capability, integrations, access requirements, support responsibilities and practical route into production.
Show what changed
Measure real adoption and operating impact. Use the evidence to decide whether to scale, improve or choose the next priority.
Let's turn pressure into working progress
What is the one experience your business cannot afford to get wrong?
Bring us the guest journey, operational bottleneck or delayed digital priority. We will help you identify a practical next step that respects your existing systems and the accountability you carry.