Clients keep asking for updates.
Requests travel through multiple inboxes and people. No single view shows what is pending, who owns it or when the next step will happen.
Corporate & business services · Transform. Build. Scale.
Make corporate services easier to deliver — and easier to prove.
Your clients expect a seamless service. Your teams are still managing too many hand-offs.
When delivery depends on shared inboxes, spreadsheets and disconnected systems, even good teams struggle to keep work moving. ExoSystems powered by Indigo helps advisory, professional-services, shared-services and field-service organisations turn priority work into connected, accountable digital services.
01 / IDENTIFYSee where work stallsMake hand-offs and ownership visible.
02 / CONNECTJoin teams and systemsReduce avoidable rework and delays.
03 / DEMONSTRATEProve a service resultMeasure what improves in production.
Recognised OutSystems partner capability
8countries
100+consultants
400+certifications
Enterprise experience across financial services, telecommunications, healthcare, retail, logistics, manufacturing, energy and utilities, and insurance.
The service delivery pressure
When responsibility is clear but the work is not.
You own the client experience, service quality or utilisation target. But the processes behind those results often sit across departments, systems and suppliers.
Skilled people are doing manual admin.
Consultants, support teams and field staff spend valuable time chasing approvals, capturing information twice and compiling reports.
Performance is difficult to defend.
Work gets done, yet exceptions, service times and cost-to-serve remain hard to trace. Leaders need reliable evidence, not another status report.
The opportunity is not simply to digitise a form. It is to make delivery more predictable, visible and accountable from request to outcome.
Corporate & business services solutions
Improve the services your clients and teams depend on.
Start with a bounded business process. Connect the existing systems, remove avoidable friction and deliver a working capability with clear ownership.
01 / Client journeys
Client and engagement onboarding
New work should not begin with a chain of emails and missing information.
- Coordinate document collection and engagement approvals.
- Track outstanding steps and exceptions across teams.
Desired result: A clearer start to every engagement.
02 / Delivery operations
Project, people and billing workflows
Project delivery, resourcing and revenue should not live in separate spreadsheets.
- Connect resource allocation, timesheets and approvals.
- Make project-to-billing hand-offs easier to follow.
Desired result: More visibility over work and value.
03 / Customer experience
Client self-service portals
Clients want direct access to information, requests and progress.
- Offer secure request submission and status views.
- Connect portals with approved back-office data.
Desired result: Fewer avoidable follow-ups.
04 / Work beyond the office
Field assessments and inspections
Paper forms and after-the-fact reporting delay decisions and service closure.
- Use mobile checklists and field evidence capture.
- Connect findings, follow-up actions and reports.
Desired result: More time delivering work on site.
05 / Shared operations
Corporate shared-service requests
HR, finance, procurement and support need one visible route for requests.
- Route cases to accountable teams and owners.
- Surface queue status, escalations and service measures.
Desired result: More repeatable internal service.
06 / Controlled intelligence
AI-assisted service and knowledge work
Use AI where it supports a real service outcome, rather than adding another pilot.
- Assess document, knowledge and case-triage use cases.
- Keep permissions, human review and monitoring in scope.
Desired result: Useful AI within governed workflows.
Proof from the OutSystems ecosystem
Real service problems. Working digital solutions.
These published OutSystems customer stories show what is possible in professional and business services. Each story is an independent platform example, with its own delivery attribution.
OutSystems customer story · HORNE
From paper-based inspections to connected field reporting.
Advisory firm HORNE used a mobile application, Canopy Inspect, to support construction inspections and disaster recovery programmes. Teams capture structured site information, create reports and return documents to their case-management system.
The published case describes less time spent preparing office reports and more time in the field.
Delivery attribution: C2S Consulting, named as the delivery partner in the official customer story.
OutSystems customer story · TeamWork
Connecting consulting services, client value and AI agents.
Global consulting group TeamWork reports building more than 15 applications and deploying four AI agents. Its solutions include a client portal, an expert-booking service and internal productivity tools.
The example illustrates how professional-services teams can connect customer experience, utilisation and bounded AI capabilities.
Focus: Client-facing applications, internal service improvement and operational AI.
Technology selected for the business outcome
Build connected services on the OutSystems Agentic Systems Platform.
The OutSystems Agentic Systems Platform supports enterprise applications, connected workflows and AI-enabled capabilities. ExoSystems powered by Indigo helps assess where it fits your existing estate, how it integrates, and what controls are needed for reliable production delivery.
Connect what you already run
Work with existing ERP, CRM, document, identity and case-management systems instead of assuming another replacement programme.
Keep control as capability grows
Plan security, data access, lifecycle support and appropriate human oversight before AI-enabled workflows reach live operations.
A free personal environment is designed for exploration. Enterprise suitability, architecture and governance should be assessed for your specific use case.
A practical first commitment
Start small enough to deliver. Measure enough to defend.
You do not need to overhaul an entire service organisation. Begin with one high-friction workflow and a result everyone understands.
Choose the service problem
Name the request, client journey or field process that is causing avoidable delay.
Agree the measure and owner
Establish a baseline for turnaround, rework, cost-to-serve or customer experience.
Design the production route
Map integrations, roles, security, exception handling and a workable first release.
Show what improved
Release, support adoption and compare real service results with the starting point.
One priority is enough to start
What service result do you need your organisation to deliver next?
Bring the client journey, manual process or delivery bottleneck that matters. We will explore the outcome, the constraints and a credible first step — without assuming that another system is automatically the answer.
No technical specification or platform decision is required for the first conversation.