Proof · Enterprise use cases

You need more than a promise.
See what changed.

When the business has already invested in change, the next decision needs evidence. Explore how organisations have addressed expensive legacy systems, slow workflows, disconnected customer journeys and AI opportunities with working enterprise solutions.

Real challenges. Delivered capability. Reported results — with the OutSystems Agentic Systems Platform central to these stories.

Technology connecting enterprise applications, workflows and AI agents OutSystems logo
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Governance built in across every stageValue · Architecture · Security · Data · Delivery · AI · Cost

Recognised OutSystems Partner Capability

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8 countries | 100+ consultants | 400+ certifications

Enterprise experience across financial services, telecommunications, healthcare, retail, logistics, manufacturing, energy and utilities, and insurance.

Find your starting point

Which business problem looks familiar?

Start with the constraint you need to solve, not a technology catalogue. These use cases are grouped by how the solution works in the business.

AI in real business operationsExploring AI agents and intelligent workflows?See customer examples of agents handling requests, supporting decisions and improving operations — beyond the pilot.Explore AI use cases

External applications

Make it easier for customers to do business

Customer portals, onboarding, mobile experiences and services that reduce friction.

Indigo delivery

MuviCare / Safeline

Micro-insurance · Mozambique

Give customers direct access to their cover

The challenge

Policyholders lacked real-time visibility of their insurance, while back-office teams depended on manual servicing.

What changed

A mobile insurance experience and connected back-office capability, with policy access, payments and referrals on OutSystems.

Reported result or delivery scope
+200%active users
+60%user retention
OutSystems 11 · Mobile · Payments

Indigo delivery

MojaPay

Financial inclusion · South Africa

Make financial services more accessible

The challenge

People without conventional banking access and agents needed a practical way to transact and manage commissions.

What changed

An OutSystems mobile wallet and back-office environment supporting transfers, product sales and agent commission tracking.

Reported result or delivery scope
Wallettransactions
Liveagent commissions
OutSystems 11 · Mobile · Fintech

OutSystems customer use case

thinkmoney

Banking · United Kingdom

Make customer onboarding easier to complete

The challenge

An onboarding journey needed to reduce customer friction and acquisition cost, while moving quickly into service.

What changed

An OutSystems-built online onboarding portal designed to shorten the path from application to account access.

Reported result or delivery scope
7 weeksportal delivery
+30%customer conversions
OutSystems · Digital onboarding

OutSystems customer use case

CredAbility

Financial wellbeing · United Kingdom

Bring a new digital financial service to market

The challenge

The business needed to introduce financial wellbeing experiences quickly and iterate as customer needs evolved.

What changed

Two customer-facing financial wellbeing applications developed using the OutSystems platform.

Reported result or delivery scope
2applications
33%faster development
OutSystems · Web and mobile apps

South African OutSystems use case

Life Healthcare

Healthcare · South Africa

Support staff across dispersed facilities

The challenge

Healthcare teams needed a way to capture safety checks and communicate with staff across many locations.

What changed

A progressive web application supporting assessments and staff engagement across hospitals, clinics and customer sites.

Reported result or delivery scope
70K+staff onboarded
2M+checks and surveys
OutSystems · Progressive web app

ExoSystems historical case

Insurance digital channel

Insurance · Historical portfolio

Extend customer service beyond the call centre

The challenge

Customer journeys depended too heavily on call-centre operations and disconnected legacy capabilities.

What changed

A web and mobile prototype, followed by a mobile insurance channel with onboarding, sales, policy services and broker support.

Reported result or delivery scope
2 daysprototype
3 monthsmobile channel
OutSystems · Web · Mobile

Core systems

Change the systems the business relies on

Modernisation, ERP extensions, integration and data foundations without losing continuity.

ExoSystems partner-supported programme

BCX / Business Connexion

ICT services · South Africa

Replace fragmented tracking with a working enterprise core

The challenge

Legacy inventory and billing workarounds created gaps in asset visibility and unnecessary operational cost.

What changed

BCX expanded OutSystems applications into its BOSS ERP and workflow environment; ExoSystems is named as an OutSystems sales and delivery partner.

Reported result or delivery scope
5×faster development
50%licence cost saving
OutSystems · ERP · WorkflowExplore the customer story

Indigo delivery

Bility / Pontis

Insurance · South Africa

Modernise a legacy platform without stopping operations

The challenge

An inflexible BMC Remedy platform was costly to change, yet insurance operations had to continue during migration.

What changed

A migration to OutSystems with a reusable workflow engine, REST interfaces and later AI-assisted decision support.

Reported result or delivery scope
+30%workflow automation
20%lower total cost
OutSystems 11 · Modernisation · Workflow

Indigo delivery

Social Support Authority

Public sector · UAE

Reduce technical debt in a critical public service

The challenge

A growing OutSystems estate needed stronger architecture and maintainability to support evolving welfare operations.

What changed

A six-track programme across architecture, data governance, reporting, platform upgrade, UX and code efficiency.

Reported result or delivery scope
6improvement tracks
Coreplatform renewal
OutSystems 11 · Architecture · Governance

Indigo delivery

Equatorial Bottling Company (ECCBC)

Consumer goods · Africa

Unify product data around SAP

The challenge

Inconsistent product attributes and manual updates made it difficult to maintain a reliable enterprise record.

What changed

An OutSystems web and mobile master-data application connected with SAP for central product information.

Reported result or delivery scope
SAPintegration
Onemaster data record
OutSystems 11 · SAP · Master data

ExoSystems historical case

Life insurance quoting

Life insurance · Historical portfolio

Turn a lengthy quote into a digital decision

The challenge

Customers and brokers needed a simpler insurance quote and underwriting journey, with less manual rework.

What changed

A digital quote prototype, an online quoting application and an integrated underwriting engine within a broker sales journey.

Reported result or delivery scope
2 daysinitial prototype
80%underwriting automation
Digital quoting · Underwriting

Indigo delivery with Emaratech

Ministry of Human Resources & Emiratisation

Public services · United Arab Emirates

Bring fragmented residency services into one journey

The challenge

Investors and employers faced separate procedures for work permits, visas, residency and Emirates IDs, adding complexity to employee administration.

What changed

An integrated OutSystems service platform that brings permit, visa, residency and ID processes into a single digital experience, developed with local partner Emaratech.

Reported result or delivery scope
4government service journeys
Oneconnected experience
OutSystems 11 · Government services · Integration

Internal applications

Remove the friction inside operations

Workflow, procurement, service management and connected staff processes.

Indigo delivery

Zwilling

Retail & manufacturing · Germany

Get suppliers onboard faster, with fewer errors

The challenge

Decentralised supplier records, approvals and tendering made procurement slower and harder to oversee.

What changed

A central vendor management solution on OutSystems automating tender workflows and supplier performance visibility.

Reported result or delivery scope
45%faster onboarding
38%fewer process errors
OutSystems 11 · Procurement · Workflow

Indigo delivery

Flexmeester

Staffing · Netherlands

Connect staffing, planning and finance

The challenge

Disjointed registration, shift management, invoicing and payroll introduced repeated administration.

What changed

An OutSystems platform linking HRM, CRM, scheduling and financial processes through standard integrations.

Reported result or delivery scope
50+business processes
500+monthly shifts
OutSystems 11 · Workflow · Integrations

Indigo delivery

Sapphire Hospital Management

Healthcare · Multi-country

Keep complex hospital operations connected

The challenge

Separate clinical and administration systems made coordinated high-volume healthcare delivery difficult.

What changed

Long-term OutSystems ERP engineering, integrations, data migration and operational support across hospitals.

Reported result or delivery scope
5hospitals supported
1,000+daily ER visits
OutSystems 11 · ERP · Support

Indigo delivery

Hidroeléctrica Cahora Bassa (HCB)

Energy & utilities · Mozambique

Make supplier processes work with SAP

The challenge

An ageing supplier portal restricted onboarding, tenders, evaluation and reporting.

What changed

A renewed OutSystems supplier portal integrated with SAP, supporting procurement from onboarding to reporting.

Reported result or delivery scope
SAPconnected portal
End-to-endsupplier journey
OutSystems 11 · SAP · Supplier portal

Indigo delivery

Northern Powergrid

Energy & utilities · United Kingdom

Keep mobile employees informed and connected

The challenge

Employee updates came from scattered sources, and the communications team had no unified way to publish or measure engagement with field staff.

What changed

A central communications back-office and iOS application with push notifications, read and like indicators, and acknowledgement tracking.

Reported result or delivery scope
iOSmobile employee app
Webcentral publishing console
OutSystems ODC · Employee communications · Mobile

Indigo delivery

Bergendahls

Retail logistics · Sweden

Give distribution teams visibility of pallets

The challenge

Warehouses needed timely information on pallet locations and movements as grocery demand increased, but tracking was not available in real time.

What changed

A responsive OutSystems application for warehouse-level pallet tracking, with co-staffed delivery helping the internal team build skills in OutSystems and Agile.

Reported result or delivery scope
Livepallet tracking
Agileteam upskilling
OutSystems 11 · Warehouse operations · Workflow

AI-enabled experiences

See AI delivering value inside working systems

From insurance workflows to global support, audit and operations — explore how OutSystems applications and AI agents solve defined business problems.

ExoSystems customer · OutSystems use case

Hollard

Insurance · South Africa

Use AI to route service requests and improve response

The challenge

Customer enquiries arrived through fragmented systems and email queues, slowing response and making the right information harder to find.

What changed

Connected OutSystems customer, claims and workflow applications with generative AI email classification and routing. The wider modernisation also reduced legacy system costs.

Reported result or delivery scope
48,000workflow cases processed
80%email classification accuracy
OutSystems · GenAI · Customer serviceExplore the customer story

Indigo delivery

OutSystems ONE

Technology event · Global

Turn an event app into an AI-enabled experience

The challenge

An event experience lacked personalised session discovery, engagement and ways to connect attendees.

What changed

A redesigned OutSystems event app using O11, ODC and AI Agent Builder, with an AI concierge, networking and engagement tools.

Reported result or delivery scope
2,300simultaneous users
24%higher engagement
OutSystems 11 · ODC · AI Agent Builder

OutSystems customer use case

DHL Supply Chain

Logistics & transportation · Global

Spot critical application issues without manual log reviews

The challenge

Engineers spent time reviewing platform logs and deciding which issues needed urgent attention.

What changed

An AI agent built with OutSystems that reads logs, groups issues by severity and alerts the right engineer when intervention is required.

Reported result or delivery scope
5 daysto build the agent
1,640 hrsreported annual time saved
OutSystems · AI agent · Engineering operationsExplore the customer story

OutSystems platform use case

OutSystems

Customer support · Global

Answer customer questions and reduce support workload

The challenge

An expanding customer base required responsive support without proportionally expanding the support team.

What changed

A live support assistant grounded in knowledge sources, with an agentic framework for reusing AI patterns across new business needs.

Reported result or delivery scope
62%questions answered instantly
35%support operations automated
OutSystems · Agent Workbench · SupportExplore the customer story

OutSystems customer use case

Petrobras

Energy · Brazil

Help auditors find trusted guidance in seconds

The challenge

Audit teams spent too long locating standards, internal guidance and documentation across dispersed sources.

What changed

The Raí AI-enabled audit assistant gives auditors context-aware answers through an OutSystems application and integrated knowledge sources.

Reported result or delivery scope
Up to 90%less research time
20 seccomplex answers in MVP testing
OutSystems · Generative AI · AuditExplore the customer story

OutSystems customer use case

TeamWork

Professional services · Europe

Give teams secure AI support inside daily workflows

The challenge

Consultants needed faster access to internal expertise and practical automation for customer support and back-office tasks.

What changed

Built an AI Studio of specialised agents for meetings, email, recruitment and support; integrated agents with relevant business systems.

Reported result or delivery scope
4AI agents in production
400+users across AI-enabled apps
OutSystems · Agent Workbench · WorkflowsExplore the customer story

OutSystems customer use case

Axos Bank

Banking · United States

Modernise banking applications with an AI-first approach

The challenge

Legacy complexity and technical debt constrained the pace of banking innovation and application maintenance.

What changed

An OutSystems modernisation programme with AI agents improving application health and helping teams tackle technical debt. The development figures reflect the wider transformation.

Reported result or delivery scope
66%developer productivity uplift
3 yearsroadmap delivered in one
OutSystems · Agentic AI · ModernisationExplore the customer story

OutSystems customer use case

Normal

Retail · Europe

Make invoice processing faster with AI

The challenge

Manual processing of receipts and communication across countries introduced unnecessary waiting and repeat work.

What changed

AI agents integrated into retail operations, including a translation assistant and invoice processing with ERP reconciliation.

Reported result or delivery scope
1 hourworking translation agent
ERPautomated reconciliation
OutSystems · Agent Workbench · FinanceExplore the customer story

OutSystems customer use case

Worcestershire County Council

Government · United Kingdom

Reduce manual reviews while improving citizen services

The challenge

Council services needed accessible self-service and reliable document checking without increasing manual review workload.

What changed

Expanded digital citizen services on OutSystems, including an AI document-validation application that assists staff with reviewing submitted evidence.

Reported result or delivery scope
200 hourssaved through AI document review
80%of contacts handled through digital self-service overall
OutSystems · AI document validation · Citizen servicesExplore the customer story

Two ways AI creates value: intelligent agents working inside business operations, and AI-assisted development that helps teams build and improve enterprise applications. The OutSystems Agentic Systems Platform supports both.

Controls at every stage

Governance built in

Value, architecture, security, data, delivery, AI and cost are addressed from the first decision — not added as a final checkpoint before production.

01Value
02Architecture
03Security
04Data
05Delivery
06AI
07Cost
See how governance supports delivery

The decision behind the proof

What should a good case study help you decide?

The right evidence helps you defend a next step with more than a feature demonstration.

Will the business result improve?

Connect the working solution to the operational measure that matters.

  • Cycle time, effort or avoidable cost
  • Customer adoption and process completion
  • Clear before-and-after measures

Will it fit the existing estate?

Look beyond the first release to the systems and teams that will run it.

  • Integration and migration boundaries
  • Security, data and ownership
  • Maintainable architecture and reuse

Can it keep delivering?

Value requires reliable releases, business adoption and accountable operations.

  • Delivery capacity and quality gates
  • Support, monitoring and governance
  • A realistic path to the next improvement

Enterprise track record

Enterprise experience across recognised organisations

Our South African track record spans businesses and sectors where digital change must work in practice — from financial services and insurance to healthcare, retail, logistics and public services.

Hollard logo
Clientèle Life logo
CSS Tailor-Made Solutions logo
Life Healthcare logo
Censeda logo
Anglo American logo
Barloworld Automotive logo
Bayport logo
Savino Del Bene logo
SMD logo
MultiChoice logo
iQ Logística logo
Business Connexion (BCX) logo
IMQS logo
Jurumani logo
Woolworths Financial Services logo
Deloitte logo
Health Systems Technologies (HST) logo
Old Mutual logo
Frank.net logo
WeBuyCars.co.za logo
FunderTech logo
Pragma logo
Tshwane University of Technology logo
Transnet logo
Automobile Association (AA) logo

Next step

What proof would help you move your next priority forward?

Bring us one business outcome and the systems it depends on. We can explore relevant experience, assess the OutSystems Agentic Systems Platform where it fits, and shape a credible, governed route to delivery.

Book a Consult