Orders stall between teams
Sales may be complete while provisioning, validation, network and billing processes still wait on separate queues.
Telecommunications · Transform. Build. Scale.
Your customers expect instant service. Your systems must deliver it.
When customer requests move across channels, billing, provisioning and network operations, delays become visible to the customer — and the executive accountable for the experience. ExoSystems powered by Indigo helps telecom teams connect critical workflows, evolve applications and put controlled change into production.
Customer request
Connected BSS / OSS workflows
Visible service outcome
Recognised OutSystems partner capability
8 countries | 100+ consultants | 400+ certifications
Enterprise experience across financial services, telecommunications, healthcare, retail, logistics, manufacturing, energy and utilities, and insurance.
The operating pressure
01 / Activation
02 / Service
03 / Delivery
04 / Architecture
The customer sees one service. Your teams inherit the hand-offs.
Telecommunications leaders need more than a digital front end. They need confidence that the work behind every promise can move through existing systems, with ownership and progress visible.
Every channel has a different answer
Customers repeat the same issue across self-service, the contact centre and field support when case information is fragmented.
New propositions wait in the backlog
New plans, offers and experiences rely on scarce integration capacity, making delivery dates harder to defend.
Modernisation cannot interrupt service
BSS and OSS estates remain business-critical. Faster delivery must preserve operational continuity, security and supportability.
Telecommunications solutions
Digital customer journeys
Order-to-activate
Faults and field service
Legacy and product evolution
Start with the journey that needs to work better.
Choose a bounded operational problem, establish the measure that matters and build around the systems already running your business.
Make self-service worth using
Help customers complete useful tasks without switching channels or repeating information.
- Account and billing enquiries
- Plan and service changes
- Request status and notifications
Measure: completion rate and avoidable contacts.
Explore enterprise applicationsConnect fulfilment from sale to service
Reduce uncertainty where commercial promises depend on several operational systems.
- Order and eligibility checks
- Provisioning and approval hand-offs
- Exceptions and stalled orders
Measure: order cycle time and rework.
Explore workflow orchestrationGive every case a clear next action
Create visibility across customer care, incident teams, dispatch and service recovery.
- Incident intake and triage
- Field visits and dispatch
- Escalations and service updates
Measure: resolution time and repeat tickets.
Explore connected workflowsRelease new capability without replacing everything
Modernise high-friction journeys while retaining the core services that remain fit for purpose.
- BSS / OSS system integration
- Reusable customer and product services
- Incremental application modernisation
Measure: release predictability and cost to change.
Explore modernisation
Technology that earns its place
Evolve the experience. Respect the network and core estate.
A faster customer journey should not mean another isolated application to maintain. Platform fit, integration and operational ownership come first.
OutSystems Agentic Systems Platform
The OutSystems Agentic Systems Platform supports connected enterprise applications, workflow orchestration and AI-enabled capabilities. ExoSystems powered by Indigo helps assess where it fits your telecommunications architecture — including integration with existing BSS/OSS, data, security and lifecycle requirements.
Connect to existing core systems and APIs
Build and change applications with governance
Evaluate bounded AI workflows with oversight
Not every telecom use case needs an AI agent or a new platform. Suitability depends on integration, risk, cost and the intended outcome.
Published telecom customer evidence
What happens when digital delivery becomes repeatable?
A real telecommunications customer story shows what an established application factory and a focus on customer journeys can make possible.
OutSystems customer story · Entel · Chile and Peru
Entel extended digital service across customer channels.
Facing legacy complexity and changing customer expectations, Entel used OutSystems to expand its mobile and web application portfolio, including the Mi Entel self-service experience. Its published story describes a growing digital factory and increased customer use.
28+applications in the reported portfolio
4M+reported monthly active users of Mi Entel
94developers in the reported OutSystems factory
Results are from the historical OutSystems-published Entel case study. This is a platform ecosystem example, not an ExoSystems or Indigo delivery claim.
A practical first decision
01 / PRIORITISE
02 / PROTECT
03 / PROVE
Start with one service outcome you can prove.
A credible first release should make service better without adding unmanaged risk. We work from a bounded business priority, not a blanket replacement programme.
Pick the journey
Choose the customer or operational workflow and agree its owner and baseline.
Map the constraints
Confirm integration boundaries, continuity, security and production approval needs.
Deliver and measure
Release a useful capability, review adoption and measure the improvement.
Make the next commitment defensible
Your next telecom priority deserves a working result.
Tell us which service journey, operational hand-off or application backlog needs to move. We will discuss the practical route to production, the dependencies and what success should look like.