Privacy Notice

1. Who we are

This website represents ExoSystems powered by Indigo, operating in South Africa. References to “we”, “us” and “our” in this notice relate to the business responsible for processing personal information collected through this website.

Office: Albury Office Park, 1 Magalieszicht Avenue, Dunkeld West, Randburg, 2196, South Africa.

For privacy enquiries and requests, email liezel@exosystems.africa.

2. Information we collect

When you complete a contact or consultation form, we may collect:

• Your name, work email address and organisation.
• The consultation or service area you select.
• The business priority or challenge you choose to describe.
• Information you provide in subsequent correspondence.

Our website platform may also process basic technical information, such as device, browser and usage data, to operate the website and support its security. Please do not submit confidential system credentials, sensitive personal information or other restricted business data through the enquiry form.

3. How we use your information

We use personal information for purposes relevant to the interaction you initiate, including to:

• Respond to questions and consultation requests.
• Assess the relevant business, technology or delivery expertise for your enquiry.
• Arrange and follow up on conversations or potential services.
• Maintain appropriate business records and protect our website and systems.
• Meet applicable legal and regulatory obligations.

We process information only where permitted by the Protection of Personal Information Act 4 of 2013 (POPIA). Fields marked as required are necessary for us to respond meaningfully; providing additional context is optional. If required contact information is missing, we may not be able to respond.

4. Marketing communications

Submitting a consultation request does not by itself mean you have agreed to receive marketing emails. Where required, we will request marketing consent separately. Any electronic direct marketing will be handled in accordance with POPIA, including applicable existing-customer rules and your right to opt out.

5. Who may receive your information

Information may be accessed by the ExoSystems and Indigo personnel who need it to respond to your request, and by service providers used to operate our website, manage enquiries or provide communications services. These may include the Systeme.io platform used for website forms and contact management.

We limit access to what is needed for the relevant purpose and require appropriate protection of personal information. We may also disclose information where the law requires or permits it.

6. Processing outside South Africa

Some website or communication service providers may process or store information outside South Africa. Where a cross-border transfer takes place, it must meet the requirements of section 72 of POPIA, including an appropriate legal basis or protection for the information.

7. Security and retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. No website or electronic communication method can be guaranteed to be completely secure.

We retain information only for as long as necessary for the purpose for which it was collected, legitimate related purposes or applicable legal obligations, after which it is deleted, de-identified or otherwise handled as required by law.

8. Cookies and website data

Our website platform may use cookies or similar technologies for core functionality, security and, where configured, site measurement. You can manage or remove cookies through your browser settings. Disabling essential cookies may affect how parts of the website work.

9. Your privacy rights

Subject to POPIA and other applicable law, you may ask whether we hold information about you, request access to it, request correction or deletion of inaccurate or unlawfully held information, object to certain processing, or withdraw consent where consent is the applicable basis.

To make a request, email liezel@exosystems.africa. We may need to verify your identity before acting on a request.

If you are not satisfied with how your concern is handled, you may submit a complaint to South Africa’s Information Regulator (eServices).

10. Changes to this notice

We may update this notice when our services, privacy practices or legal requirements change. The date at the top of this page shows when the notice was last updated.